This policy explains what happens to your money when you buy a pick or subscribe to an analyst on ForBets. It does not limit rights that the law of your country gives you as a consumer.
Single picks
A pick is digital content. It is unlocked as soon as your payment is confirmed, and you can read it at once. For that reason a purchase is final and is not refunded because the pick lost, because you changed your mind, or because the odds moved after the pick was published.
The exceptions are in the next sections.
Cancelled or void events
If the event of a pick you bought is cancelled, and the pick is voided as a result, the price is returned to you. The match is then marked on the site and the amount is credited to your wallet, from where you can spend it on other picks or withdraw it. A postponed event is not a cancelled one: the pick stays valid for the new date as long as it is published as valid.
Subscriptions
A subscription renews automatically until you cancel it. You can cancel at any time in Account, Subscriptions. After you cancel you keep access until the end of the period you have paid for, nothing more is charged, and the part of the period already paid for is not refunded.
If you were charged for a renewal and you did not want it, write to us within 7 days of the charge and we will look at it. If a payment fails, access is put on hold until the payment succeeds.
Problems with a purchase
We will refund or credit you in full if:
- you were charged more than once for the same thing;
- you paid but the pick or subscription was not unlocked and we cannot fix it;
- a pick you bought was removed by us before its event for breaking our rules;
- the law of your country requires it.
How refunds are made
Where the event was cancelled, the money goes to your wallet on the site. For other refunds we return the money by the method you paid with, when this is possible, and otherwise to your wallet. A refund by card usually reaches your account within 5 to 10 business days, depending on your bank. A fee of the blockchain network is not refunded for payments in cryptocurrency, and the refund is made in the same coin at the rate of the day of the refund.
Chargebacks
Please contact us before you dispute a payment with your bank. A chargeback made in bad faith may lead to the closing of your account.
How to ask for a refund
Write to [email protected] from the address of your account, and tell us the date of the payment, what you bought and what went wrong. We will answer within 5 business days.